Win-backHaving the customer's asset data, and their usage data, is the foundation to ensure you deliver an outstanding customer experience. Our tools allow you to see an even bigger picture with Usage Analytics to optimize software usage.
Combining the sources of your customer’s Autodesk Asset and Usage Data, we offer tools to cost optimize the number of subscription seats and amount of token flex, based on actual live usage data.
Usage of Product Seats For each product in the team, we bring you aggregated seat usage into tangiable numbers for Frequently, Under, or Not Used seats. We make it is easy to quickly grasp the essence of the team usage and how to strike a conversation with the customer.
Needed Flex Tokens & Customer Savings Based on the actual usage data of the “Under Used” seats, and the unit price payed by the customer, we offer calculations to replace subscriptions with their needed annual flex token amount. The customer savings is a net difference between the two costs.
Health Score Turning the analyzed usage data into an actionable item, like the “Health” score, allows for easy usage of powerful data with a simple to understand trigger. Using “Health” the indicator, for instance in the renewal process, the value can serve as a guideline for your customer interaction process for optimized results.
